Our Products
Dedicated Internet Access
Hosted Voice
IP Transit
CloudConnect
Ethernet Transport
About Us
Our Story
Careers
Contact
Partners
Building Owners
Channel Partners
Real Estate Brokers
Customers
Login
Support
Referral Program
Call: 855-578-5500
Pilot Support Center
Looking for support?
support@pilotfiber.com
Talk to a human:
855.578.5500
Support Home
Dedicated Internet Access
Dedicated Internet Access
General
What is fiber-optic internet?
Does Pilot support IPv6?
Does Pilot support BGP?
See all 4 topics
Bandwidth
How do I know if I need the 100 Mbps package or the 1 Gbps package?
What is dedicated bandwidth?
What is symmetrical bandwidth?
See all 4 topics
Installation
Will there be downtime when the service is installed?
How quickly can my service be installed?
Is there a setup or installation fee?
See all 8 topics
ONT & Router
What is an ONT?
Do I need to supply a router?
What type of router do I need?
See all 4 topics
Troubleshooting Internet Connection
What is latency + how does it impact my office connection?
Check your Pilot internet connection
Guide To Speed Tests: How To Run, Read, And Use Them
See all 5 topics
Can’t find what you’re looking for?
Pilot’s local support team is here for you.
Contact Support
