Internet Installation Guide - DHCP

    What we provide, how we install, and what you need to be ready for the internet of your dreams.

    Introduction

    This guide takes you from start to finish on what to expect during your on-site installation.


    We Provide

    Pilot’s ONT is a small, black Calix device with a Pilot sticker. This device works as a passive bridge that needs to be connected to an external device such as a router or firewall.


    Pilot’s ONT can be mounted and secured on the wall by our installation team, but is NOT rack mountable. Pilot’s ONT is not a switch. Port 1 is the only active port. If you need to connect more than one device in your internal network, we recommend getting a hub or switch to create additional accessibility. The device will be provisioned in bridge mode and provides a copper ethernet handoff designed to pair with an external device such as a router/firewall. Note: our ethernet port does not provide power over ethernet [POE]. Pilot’s fiber is fortified to industry standards with kevlar braiding and an outer protective jacket. This means no need for bulky plastic innerduct in your space. If you have existing innerduct, we’re happy to share––just let our installers know.

    You Provide

    Ethernet Cable Router / Firewall

                             

    Space Requirements

    Cleared wall space on the interior of IT suite for use of ladder.

    All closets, halls, and service rooms unlocked.

    Available power outlet within 3 feet of device location.

    Onsite contact to show and approve device termination/placement. 

    Install Process

    We coordinate with building management to arrange access with your building super and confirm the day before any install is scheduled to happen.

    Once onsite, our installation team will:                                    

    1. Gain basement access with the super.
    2. Walk through your space to confirm path of fiber with onsite contact.
    3. Run and secure the fiber from your space to our panel in the stairwell.  
    4. Install equipment.
    5. Confirm Pilot service is active.

    If you’re available onsite, our crew will find you and notify you as soon as the install is complete. They’ll also update your Customer Experience Associate.

    After Install

    1. Connect your router or firewall to Port 1 of Pilot’s ONT with an ethernet cable. 
    2. You’re all set! We use DHCP to allow you to plug your router/firewall into Pilot’s ONT and automatically receive an IPv4 and IPv6 address, no configuration needed! This is limited to 1 IPv4 address and 1 IPv6 address for your router/firewall plus a /64 IPv6 prefix for the local network behind the router or firewall.

    Conclusion

    Congrats! You're one step closer to a reliable, Pilot internet connection. If you run into any questions along the way, reach out to us for help.

    Was this article helpful?

    Send feedback

    Can’t find what you’re looking for?

    Pilot’s local support team is here for you.

    Contact Support