Change the hold music for Pilot Voice

    Learn how to change the hold music for Pilot Voice to give your callers something interesting to listen to while they wait.


    Pilot Voice lets your callers hear music while they’re on hold. When well curated, music on hold (often referred to as MOH), can make the wait a little better. 

    If you’re not digging the default music, you can upload your own songs. Classical or upbeat? That part is up to you, just keep in mind that certain songs may have licensing restrictions. Double-check that you have the rights to use a file before you add it.

    How to Access Music on Hold

    Start by logging in to the Pilot Voice portal. Your Login Name will be in the format of extension@domain. 

    Click Music On Hold in the navigation bar. Then, follow these steps:

    Step 1: Choose the Add Music button

    Step 2: Click Browse to search through any MP3 or WAV files on your computer

    Step 3: Once you’ve found the tune you want, give it a Song Name

    Step 4: Click Upload 

    After this, you’ll see a list with your newly uploaded song and all other pre-installed options. Tap the Play icon next to the file name to make sure it works correctly. 

    How to Set Music on Hold

    Songs automatically play once they are added to your list. Drag and drop the files to arrange the order by priority or preference. Use the Call Queues tab to choose MOH for a specific call queue.

    See these steps in Action

    Video explaining how to change the hold music in the Pilot Voice Portal

    Where to Find Music On Hold Songs

    Good news—there are a few different places to find freely licensed songs for your hold music. Check out: 

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