Training, quality assurance, tracking volume, upping productivity—there are a handful of reasons to access recorded calls. Pilot’s web-bsaed softphone makes it easy to locate and search through recordings, with a download feature to boot!
How to Access Call Recordings
Step 1: Log in to the Pilot Voice Portal. Your Login Name will be in the format of extension@domain. Then select Call History from the navigation menu.
Step 2: Click Filter to search for a specific call. You can sort by Date, User, Call Type, Caller Number, or Dialed Number. When you’ve added the criteria, click Set Filters.
Step 3: From the list of calls matching your filters, click Listen to hear any of the recordings. To save the recording to your computer as a WAV file, click the Download icon.
Now, you’re all set to comb through recordings or save and share specific calls.