Why do I have to configure my router to work with Pilot?

    July 12th, 2019

    When Pilot installs a service, the connection is terminated with an enterprise-level ONT. This modem equipment doesn’t have any routing or switching functionality on its own, giving every Pilot office the flexibility to choose a router that fits their office needs and build an internal network that works for them.

    Once you make that selection, you still need to connect the router to the ONT and configure your service. Here’s why:

    Our team provisions network details for the service, including the IP address that will allow users on your network to access the internet. (For more info on what an IP address is, see this other article.)

    This IP for your Pilot service is static and exclusive to your circuit. We don’t offer DHCP (aka dynamic) IPs because many businesses give their public IP to other vendors as a way to direct certain traffic. For example, if your security camera company wants to allow you to watch your cameras from anywhere in the world, you’ll need to give them a static IP.

    You’ll need to input that IP information onto your router in order to make the internet connection available to all users. Otherwise the router won’t be able to perform its basic gateway function.

    Ideally an IT person within your business will handle this process, but non-technical people can learn to configure IP information too. (It’s not as scary as it sounds!)

    And if you need help, you’re always welcome to call our support team and ask us to walk you through it over the phone. Looking for on-site assistance? We know third party consultants that we’d be happy to connect you with!

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