Access and interpret fax error codes in Pilot Voice

    This article explains how to view error codes and includes info to help interpret them.

    Introduction 
    Even the best of products and services have a hiccup sometimes. In these situations, it’s helpful to understand what the error code for a given issue actually means. Luckily, your online portal makes it easy to access your fax history so you can look up specific incidences any time.

    The table below contains a rundown of all the possible error codes and a quick explanation of what those numbers mean. 

    How to access error codes 
    Step 1: Log in to the Pilot Fax portal. Your login name will be the email address associated with your account.  

    Step 2: Click the printer icon in the navigation menu. Then select History.


    Step 3: From the list in your history, click the three dots to the right of any fax. Then select Info from the dropdown menu to see the Fax Error Code and the Fax Result Code

    The Fax Result Code indicates the fax's final status upon failure. The Fax Error Code indicates what went wrong. Jot these numbers down, then compare them to these lists to see what’s going on. 

    Fax Result Codes

    Result Code
    Meaning
    1000 Fax pending
    4000
    Fax failed
    5000
    Fax resource issue
    5100
    Fax request blocked
    5200
    Fax rendering issue
    6000
    Fax connect failed
    6100
    Fax number busy
    6200
    Fax machine not answering
    6300
    Fax detection failed
    6400
    Fax pickup failed
    6500
    Fax detection failed
    6600
    Fax detection timeout
    6800
    Fax negotiation failed
    7000
    Fax training failed
    8000
    Fax transmit failed
    9000
    Fax failed


    Fax Error Codes

    The last four digits of the error code given in your portal correspond with the explanations in this list.

    Error Code
    Error
    Details
    2000
    Fax attempt failed
    No further info provided
    2001
    Fax attempt failed 
    File I/O error occurred
    2002
    Fax attempt failed 
    Bad file format
    2003
    Fax attempt failed
    Board firmware does not support capability
    2004 Fax attempt failed 
    Channel not in proper state
    2005 
    Fax attempt failed 
    Bad parameter value used
    2006 
    Fax attempt failed 
    Memory allocation error
    2007 
    Fax attempt failed
    The channel not in a required state
    2008 
    Fax attempt failed
    Dialing was attempted too soon
    2009
    Fax attempt failed 
    Resource busy
    2010
    Fax attempt failed 
    Driver open call failed, invalid channel or driver not correctly installed
    2011
    Fax attempt failed 
    Driver call failed
    2012
    Fax attempt failed 
    Incompatible driver version
    2013
    Fax attempt failed 
    Invalid fax port
    2014
    Fax attempt failed 
    Ringing occurred during dialing attempt
    2015
    Fax attempt failed 
    Nesting level too deep
    2016
    Fax attempt failed 
    Maximum number of TIFF tags exceeded
    2017
    Fax attempt failed 
    An attempt to gain a lock failed
    2018
    Fax attempt failed 
    Buffer size too small to receive data
    2019
    Fax attempt failed 
    Destination address not found or invalid
    2020
    Fax attempt failed 
    Packet or command creation error
    2021
    Fax attempt failed 
    Packet or command parse error
    2022
    Fax attempt failed
    Packet send error
    2023
    Fax attempt failed
    Packet receive error
    2024
    Fax attempt failed
    DATA encountered during command processing
    2025
    Fax attempt failed
    Invalid parameter values received from board
    2026
    Fax attempt failed
    Firmware detected an error
    2027
    Fax attempt failed
    Module was removed
    2028
    Fax attempt failed
    Board not responding
    2029
    Fax attempt failed
    Async-LP value error
    2030
    Fax attempt failed 
    Async context error
    2031
    Fax attempt failed 
    Driver out of resources
    2032
    Fax attempt failed 
    Module reset failure
    2033
    Fax attempt failed 
    Module I20 enable failure
    2034
    Fax attempt failed 
    No valid response for module configuration
    2035
    Fax attempt failed 
    No transport layer
    2036
    Fax attempt failed 
    Unsupported feature
    3257
    Failed to detect fax machine 
    Dialing complete
    3258
    No dial tone on line
    No dial tone detected
    3259
    Failed to dial fax number
    No loop current detected
    3260
    Failed to dial fax number
    Local phone in use
    3261
    Telco resources busy
    Busy trunk line detected
    3265
    Failed to dial fax number
    T1 time slot busy
    3266
    Failed to dial fax number
    Call collision detected
    3267
    Failed to dial fax number
    No wink signal
    3268
    Invalid ISDN dial string
    Invalid integrated services data network (ISDN) dial string
    3269
    Failed to dial fax number
    Redial attempted too soon
    3301
    Fax number busy
    Remote end busy or off-hook
    3302
    Fax number busy
    Remote end busy or off-hook
    3303
    Fax number unavailable
    No available lines on remote end to answer call
    3304
    Fax detection interrupted
    Recall dial tone detected
    3306
    Fax attempt failed
    Fax attempt failed
    3308
    No answer
    Remote end is ringing
    3309
    No answer
    Remote end is ringing
    3316 Failed to detect fax machine
    Remote end answered but did not initiate fax sequence
    3317
    No fax machine detected
    Remote end answered but did not initiate fax sequence
    3318
    Fax attempt failed
    Possible dial tone issue
    3324
    Fax machine not detected
    No fax CNG call tone detected after answering call
    3325
    No answer
    Remote end was ringing but did not answer
    3326
    Incompatible remote fax device
    Group 2 fax machine detected. No support for G2 devices
    3327
    Call interrupted
    Remote end indicated failure. Telephone number or class of service restricted
    3328
    Fax machine did not pick up
    No energy detected on the line before timeout expired
    3329
    Fax number unavailable
    Vacant tone detected. Number may be invalid or out of service
    3330
    Fax number unavailable
    Reorder tone detected. Number may be invalid or out of service
    3331
    Failed to initiate call
    No circuit detected. Line might be dead
    3332
    Fax machine detected
    CNG fax calling tone detected
    3333
    Fax attempt failed
    Remote off hook detected
    3334
    Fax attempt failed
    Special CP tone detected
    3339
    Fax machine detected
    Fax machine call station identification (or CED) tone detected and transmission started
    3340
    Fax attempt failed
    Unknown CP result
    3348
    Call progress
    ISDN call progress
    3349
    Call collision occurred
    Call collision occurred
    3352
    Fax machine detected
    Fax machine detected and transmission started
    3353
    No call received
    Timeout expired
    3500
    Failed to dial fax number
    Unknown dialing error
    4000
    Transmission complete
    Normal and proper end of connection
    4001
    Failed to connect with remote device
    Ring detected without a successful handshake
    4002
    Call aborted
    Call aborted
    4003
    Connection dropped
    No loop current or A/B signaling bits
    4004
    Connection disconnected
    ISDN disconnection
    4011
    Transmission timed out
    No answer. T.30 T1 timeout
    4020
    Transmission failed 
    Unspecified transmit Phase B error
    4021
    Transmission failed 
    Remote cannot receive or send
    4022
    Transmission failed 
    COMREC error. Phase B transmit
    4023
    Transmission failed 
    COMREC invalid command received
    4024
    Transmission failed 
    RSPREC error
    4025
    Transmission failed 
    DCS sent three times. DCS not recognized
    4026
    Transmission failed 
    DIS/DTC received three times. DCS not recognized
    4027
    Transmission failed 
    Failure to train
    4028
    Transmission failed
    RSPREC invalid response received
    4029
    Transmission failed 
    DCN received in COMREC
    4030
    Transmission failed 
    DCN received in RSPREC
    4033
    Transmission failed 
    Incompatible fax formats (ex. Page width mismatch)
    4034
    Transmission failed 
    Invalid DMA count specified for transmitter
    4035
    Transmission failed 
    Binary File Transfer specified but ECM not enabled on transmitter
    4036
    Transmission failed 
    Binary File Transfer mode specified but not supported by receiver
    4037
    Transmission failed 
    Remote does not support EFF page options required by host
    4038
    Transmission failed 
    Remote does not support EFF page coding
    4040
    Transmission failed 
    No response to RR after three tries
    4041
    Transmission failed 
    No response to CTC or response was not CTR
    4042
    Transmission failed 
    T5 timeout since receiving first RNR
    4043
    Transmission failed 
    Do not continue with next message after receiving ERR
    4044
    Transmission failed 
    ERR response to EOR-EOP or EOR-PRI-EOP
    4045
    Transmission failed 
    Transmitted DCN after receiving RTN
    4046
    Transmission failed 
    EOR-MPS, EOR-EOM, EOR-NULL, EORfPRI-MPS, or EOR-PRI-EOM sent after fourth PPR received
    4051
    Transmission failed
    RSPREC error
    4052
    Transmission failed
    No response to MPS. Repeated three times
    4053
    Transmission failed
    Invalid response to MPS
    4054
    Transmission failed
    No response to EOP. Repeated three times
    4055
    Transmission failed
    Invalid response to EOP
    4056
    Transmission failed
    No response to EOM. Repeated three times
    4057
    Transmission failed
    Invalid response to EOM
    4060
    Transmission failed
    DCN received in RSPREC
    4061
    Transmission failed
    No response received after third try for PPS-NULL
    4062
    Transmission failed
    No response received after third try for PPS-MPS
    4063
    Transmission failed
    No response received after third try for PPS-EOP
    4064
    Transmission failed
    No response received after third try for PPS-EOM
    4065
    Transmission failed
    No response received after third try for EOR-NULL
    4066
    Transmission failed
    No response received after third try for EOR-MPS
    4067
    Transmission failed
    No response received after third try for EOR-EOP
    4068
    Transmission failed
    No response received after third try for EOR-EOM
    4070
    Transmission failed
    Unspecified receive Phase B error
    4071
    Transmission failed
    RSPREC error
    4072
    Transmission failed
    COMREC error
    4073
    Transmission failed
    T.30 T2 time-out, expected page not received
    4074
    Transmission failed
    T.30 T1 time-out after EOM received
    4075
    Transmission failed
    Transmission failed DCN received in COMREC
    4076
    Transmission failed
    DCN received in RSPREC
    4077
    Transmission failed
    T.30 T2 time-out, expected page received
    4078
    Transmission failed
    Invalid DMA count specified for receiver
    4079
    Transmission failed
    Binary File Transfer specified, but ECM not supported by receiver
    4080
    Transmission failed 
    Remote machine is incompatible
    4101
    Transmission failed
    RSPREC invalid response received
    4102
    Transmission failed
    COMREC invalid response received
    4103
    Transmission failed
    T3 time-out; no local response for remote voice interrupt
    4104
    Transmission failed
    T2 time-out; no command received after responding RNR
    4105
    Transmission failed
    DCN received for command received
    4106
    Transmission failed
    Command receive error
    4107
    Transmission failed
    Receive block count error in ECM mode
    4108
    Transmission failed
    Receive page count error in ECM mode
    4109
    Transmission failed
    EOR received in phase D
    4110
    Transmission failed
    Timeout while repeating RNR
    4150
    Transmission failed
    No EOL received in a 5-second period
    4151
    Transmission failed
    Bad MMR data received from remote
    4240
    Transmission failed
    No interrupt acknowledge, time-out
    4241
    Transmission failed
    Loop current still present while playing reorder tone after time-out
    4242
    Transmission failed
    T.30 holdup time-out
    4243
    Transmission failed
    DCN received from host in receive holdup section for FAX PAD mode
    4244
    Transmission failed
    DCN received from host in receive holdup section for non-FAX PAD mode
    4500
    Transmission failed
    An error interrupt occurred, indicating a problem with the board too severe to continue
    4501
    Transmission failed
    The application was unable to process interrupts from the board fast enough, and information was lost
    4502
    Transmission failed
    The channel generated an unexpected 03 (reset done) or 7F interrupt, indicating the existence of a firmware or hardware problem
    4503
    Transmission failed
    An API command to the driver returned an error value, indicating that the driver or the operating system detected an error
    4504
    Transmission failed
    Error reported ad termination of fax overlay download
    4505
    Transmission failed
    Maximum timeout exceeded
    5000
    Transmission interrupted 
    User function caused interruption
    6000
    Transmission timeout 
    Timeout due to total time elapsed
    6001
    Transmission timeout 
    Timeout due to silence timeout
    7000
    Transmission interrupted
    System alert occurred
    9000
    Unknown error
    Unknown error


    Still stuck after looking up your error codes? Reach out to Pilot Support so we can help.

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