The fax bridge syncs your fax machine(s) with Pilot’s mFax service. This is why you don’t need analog lines to send and receive communications. Typically, Pilot will install your fax bridge at the same time your handsets are installed. In case you need to move your fax machine or buy a new one, follow these steps below to get reconnected!
Make sure you’ve got the right FaxBridge equipment
Step 1: Connect the fax bridge
Start by connecting the network cable provided to an open ethernet port. Plug the other end into the FaxBridge WAN port.
Then, connect the power adapter into the PWR port. Plug the other end into an open A/C outlet.
Connect the RJ11 telephone cable into the FAX port. Plug the other end into your fax or copier machine.
Step 2: Make sure FaxBridge is online
After plugging in your FaxBridge, call Pilot at 855-578-5500 to verify it’s online. You can also email firstname.lastname@example.org to check.
If you get the all clear, your device is online and ready to send faxes.
Pilot’s local support team is here for you.Contact Support