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    Understanding user roles within the Pilot Voice portal

    There are two kinds of user roles for Pilot Voice seats: Office Manager and Basic User. This article explains the main differences between the two roles.

    Introduction

    Pilot Voice comes with an online portal to help you manage and customize every aspect of your Voice service. 

    Related: How to log in to the Pilot Voice portal

    User Roles

    There are two kinds of user roles for Pilot Voice seats: Office Manager and Basic User. 


    Office Manager 
    • A few selected people in the office
    • Serve as administrators for entire domain
    • Must call Pilot to add/remove users
    • Can edit information for all domain users 
    • Can edit name/email address associated with an extension
    • Can reset user information, prompt password and voicemail PIN setup for other users, and force password resets
    Basic User

    Need help getting set up as an Office Manager? Reach out to the Pilot Support Team.

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