This guide explains the difference between multiple call queue types with step-by-step instructions for setting up each.
This article will walk you through how to add agents to a call queue in Pilot voice.
Learn the two different ways to set up and route a DID to a call queue.
This guide explains how to replace music on hold with a ringback tone for call queues, with steps to make the switch in the Pilot’s Voice portal.
This article covers how to put a caller on hold so anyone in your office is able to pick up that call from another phone.
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