Internet Installation Guide (Media Converter)

    The inside scoop on your internet installation.


    This guide takes you from start to finish on what to expect during your on-site installation.

    We Provide

    Pilot’s device is a small, black media converter (3.7" L x 2.3" W x 0.8" H) with a Pilot sticker. This device needs to be connected to an external device such as a router or firewall.

    • Pilot’s device can be mounted and secured on the wall by our installation team, but is NOT rack-mountable.
    • Pilot’s device is not a switch. Port 1 is the only active port. If you need to connect more than one device in your internal network, we recommend getting a hub or switch to create additional accessibility.
    • Pilot’s device will be provisioned in bridge mode and provides a copper ethernet handoff designed to pair with an external device such as a router/firewall. Note: Our ethernet port does not provide power over ethernet [POE].
    • Pilot’s fiber is fortified to industry standards with kevlar braiding and an outer protective jacket. This means no need for bulky plastic innerduct in your space. If you have existing innerduct, we’re happy to share––just let our installers know.


    You Provide

    Ethernet Cable
    Router / Firewall


    Space Requirements


    Cleared wall space on the interior of IT suite for use of ladder.

    All closets, halls, and service rooms unlocked.

    Available power outlet within 3 feet of device location.

    Onsite contact to show and approve device termination/placement.

    Install Process

    We coordinate with building management to arrange access with your building super and confirm the day before any install is scheduled to happen.

    Once onsite, our installation team will:

    1. Gain basement access with the super.
    2. Walk through your space to confirm path of fiber with onsite contact.
    3. Run and secure the fiber from your space to our panel in the stairwell.
    4. Install equipment.
    5. Test the circuit to confirm healthy light levels*.

    If you’re available onsite, our crew will find you and notify you as soon as the install is complete. They’ll also update your Customer Experience Associate.

    * This differs from a speed test, which you’ll need to perform once Pilot’s network team has fully provisioned your service and your Customer Experience Associate has forwarded your new network details.

    After Install

    1. Connect your router or firewall to the available port on Pilot’s device with an ethernet cable.
    2. If you didn't request static IPs, you're all set! We use DHCP to allow you to plug your router/firewall into Pilot’s ONT and automatically receive an IPv4 and IPv6 address, no configuration needed! This is limited to 1 IPv4 address and 1 IPv6 address for your router/firewall plus a /64 IPv6 prefix for the local network behind the router or firewall. If you did request static IPs, our team will provide them to you within 24 hours after installation.

    Note: If you have an IT consultant helping with your internal network, we’d suggest booking a cutover appointment the day after installation.



    Additional questions? Reach out to your Customer Experience Associate!

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