Think of your Auto Attendant like a virtual receptionist. Every time someone calls your office, the Auto Attendant relays a standard message before offering up a menu of options, helping your callers help themselves!
This tutorial explains how to customize and change the recorded portion of your Auto Attendant’s greeting.
Know what you’re recording
There are two types of recordings associated with Auto Attendants; Intro Greeting or Menu Prompt
Once you’ve identified the type of recording, we recommend drafting a script.
Choose how you want to record
For both the Intro Greeting and the Menu Prompt, you can upload a previously recorded WAV or MP3 File, or you can record a new message using the portal.
Record from the Pilot Voice portal
If you’re recording from the portal for a new Auto Attendant, you’ll want to first create the Auto Attendant.
If you’re recording from the portal for an existing Auto Attendant, log in to the Pilot Voice portal. Navigate to Auto Attendants and click the name of the Auto Attendant that you would like to upload the recording to. Then, click the Manage icon for the greeting you want to change.
Once in the Auto Attendant settings, follow these steps to record.
Step 1: Select the Intro Greeting or Menu Prompt.
Step 3: Verify your recording by clicking the play icon to listen.
There you have it, a brand new (or updated) message for your Auto Attendant to greet callers with. Ready to make sure any extensions you mention in the recording go to the right place? Use this guide to set up the Auto Attendant’s extension options.
See These Steps in Action
Pilot’s local support team is here for you.Contact Support