Introduction
DIDs are useful in a few different situations—they allow each user to be on a call simultaneously and they allow callers to directly dial a specific user or group.
DIDs can also route to your Auto Attendant, providing the caller with a menu of options or pre-recorded message. Often businesses will direct their public-facing phone numbers to an Auto Attendant, which then serves as a virtual receptionist.
There are two ways to route a DID to an Auto Attendant in the Pilot Voice portal. This tutorial covers both ways, so you can pick your poison!
How to Route DID to Auto Attendant Using the Call Routing User (Preferred)
Watch the video and follow the steps below.
Step 1: Log in to the Pilot Voice portal. Your Login Name will be in the format of extension@domain. Click Users in the navigation bar.
Step 2: Select the Call Routing user option, then click Answering Rules.
Step 3: Click the Edit icon next to the Answering Rule you want to modify. Make sure the Always checkbox is selected.
Step 4: Enter an extension number between 5004 and 5999 in the extension field. When you begin typing, a dropdown list of available Auto Attendants will appear. Select the one you want to use for routing.
Step 5: Click Save. Your DID will immediately start flowing to the Auto Attendant.
How to Route DID directly to Auto Attendant
Watch the video and follow the steps below.
Step 1: Log in to the Pilot Voice portal. Your Login Name will be in the format of extension@domain. Click Inventory in the navigation bar.
Step 2: Click the Edit icon next to the phone number you want to use. Then, change the current Treatment option to Auto Attendant.
Step 3: Enter an extension number between 5004 and 5999 in the extension field. When you begin typing, a dropdown list of available Auto Attendants will appear. Select the one you want to use.
Step 4: Click Save. Your DID will immediately start flowing to the Auto Attendant.
