Get to know your Poly VVX 450 phone

    This article describes the different features of your Poly VVX 450 and how to use them.

    The Guide to Your Poly VVX 450

    This guide walks you through what you need to know to get started with your new Poly VVX 450. Click around through the different tabs which include info on phone setup, phone features, display screens, using your phone, and voicemail. 

    Phone Setup

    Learn how to connect various cables to your phone and set up your phone stand.

    Connecting cables to your Poly VVX 450


    1. USB Port: Attach a USB headset, USB flash drive, or WiFi adapter
    2. AC Power Connection: For power adapter, if Power over Ethernet (PoE) is unavailable
    3. Ethernet Port: For wired internet connection and PoE
    4. Ethernet Connection: Passthrough connectivity to your computer using this ethernet port
    5. RJ-9 Port: Most standard, wired headsets will connect using this port
    6. Handset Port: Your VVX 450 handset will connect to the receiver base 
    7. EHS Port: Electronic hookswitch headsets will connect here
    8. Security Slot: Attach a universal security cable lock to fix your phone to a desktop

    Attaching the stand for desktop use


    If your new phone will be on your desk, or another flat surface, you can choose from two stand heights. By connecting the stand at position A, your phone will lay flatter. In position B, your phone will be more upright.

    Phone Features

    1. Line keys: Select a phone line, view calls on a line, or quickly call a favorite contact

    2. Reversible tabWhen mounting to a wall, reverse this tab so the protrusion points up to secure your handset

    3. Speaker: Ringer and speakerphone audio

    4. Back key: Return to the previous screen

    5. Transfer key: Transfer an active call to a contact

    6. Messages key: Enables you to access and manage instant and voice messages

    7. Hold keys: Holds an active call or resumes a held call

    8. Volume keys: Adjust the volume of the handset, headset, speaker, and ringer

    9. Dial Pad: Enables you to enter numbers, letters, and special characters. You can also use the dial pad keys to select menu items that have index numbers

    10. Mute key: Mutes local audio during calls and conferences

    11. Speakerphone key: Enables you to place and receive calls using the speakerphone

    12. Headset key: Enables you to place and receive calls through a headset

    13. USB Port: Enables you to attach a USB flash drive or USB headset

    14. Home key: Displays the Home screen from other screens and displays the Lines and Calls screen from the Home screen

    15. Navigation / Select keysScrolls through information or options displayed on the phone's screen. Selects a field of displayed data

    16. Soft keys: Enable you to select context sensitive keys that display along the bottom of the screen

    17. Screen: Shows a 10.9 cm (4.3 in) color display with a backlight that enables you to view menu options and data

    18. Message Waiting Indicator: Flashes red to indicate when you have new messages

    Display Screens

    Your handset has three displays: Main Menu, Calls, and Lines. To switch between them, press the home key .

    Your main menu

    Houses options for personal settings and all your device's information. You can see this screen at any time.

    Your calls screen

    Displays all active and previous calls. You can only see this screen when Active or Held calls are in progress.

    Your lines screen

    Shows phone lines, favorites, and conditional soft keys to help customize everything to your needs. You can see this screen at any time.

    Use Your Phone

    Learn how to use the features and call functions of your Poly VVX 450.

    Placing calls

    Place a call 

    Pick up the handset or press or → Enter a number → “Send” 

    Enter a number → Press “Dial” or → Or pick up a handset 

    Press “Line” on Lines Screen → Enter a number → Select “Send” 

    Select “New Call” → Enter a number → “Send”

    Answering calls

    Answer a call 

    Using your handset: Pick up the handset

    Using a headset: Press

    Using the speakerphone: Select “Answer” on display screen or

    Ending calls

    End a call 

    Active call: Place handset in the cradle, push or , or  press the “End Call” soft key

    Held call: Highlight it on display screen → Select “Resume” → Press “End Call” 

    Extension dialing

    Call in-office contacts by extension only 

    Pick up the handset or press or → Enter extension → “Send”

    Enter extension → Press “Dial” or pick up handset

    Select “New call” on Lines Screen → Enter extension → “Send”

    Three-way calls

    Initiate three-way call

    Call a contact → Select the “More” soft key followed by the “Conference” soft key → Enter the next contact’s number, wait for answer → Select “Conference”

    Recent Calls

    See recent calls 

    View placed, received, and missed calls on the display screen by going to “Directories” → “Recent Calls”

    Call holding

    Hold and resume a call 

    Multiple calls can be on hold and then resumed at any time.

    To Hold: Press the "Hold" soft key or

    To Resume: Highlight the call → Press the "Resume" soft key or 

    Call transferring

    Transfer a call 

    Press and hold the "Transfer" soft key or → Choose “Blind” or “Consultative” → Enter a number or choose a contact 

    If blind: Call transfers immediately
    If consultative: Press the “Transfer” soft key or  after speaking to the contact

    Shortcut: Dial *98[EXT] for 3-digit extensions only or *99[EXT] for 4-digit extensions

    Shortcut: Dial 7[VOICEMAIL EXT] (transfer call to voicemail)

    Call forwarding 

    Forward a call

    Select “Forward” on Incoming Calls Screen → Enter number → Press “Forward” again

    Forward all incoming calls

    Press “Forward” on Main Menu Screen → Select a line (if you have multiple) → Choose “Always,” “No Answer” (add number of rings), or “Busy” → Enter forwarding number → Press “Enable”

    Shortcut: Dial *72[NUMBER] to set forwarding destination, then dial *40 to turn on 

    Disable call forwarding

    Press “Forward” on Main Menu Screen → Select a line (if many) → Choose forwarding type → Disable

    Shortcut: Dial *73

    Do not disturb

    Turn on/off do not disturb 

    On the Main Menu Screen select “More”→ Press “DND” 

    Shortcut (on): Dial *78

    Shortcut (off): Dial *79


    Add new contact to directory 

    Select “Directories” → Choose “Contact Directory” → Press “Add” → Enter contact’s info → (optional) Add number from 1–99 in the Favorite Index field → “Save”


    Set ringtones

    Press “Settings” → Choose “Basic” → “Preferences” → “Ring Type” (select one)


    Understand how to set up and use your voicemail, and how to navigate the voicemail menu. 


    Voicemail Basics

    Set up your voicemail

    Select “Messages” or dial 9901 → Enter PIN, followed by the # key→ Press 6 for Greetings Menu → Press 1 to record greeting and the # key to finish → Finally, press 1 to keep recording or 0 to keep original → Hang up when you’re done

    Request voicemail-to-email

    Contact your office administrator or Pilot Support to turn on email notifications when you have a voicemail

    Listen to your voicemails 
    Select “Messages” on the Main Menu Screen or  → Choose “Message Center” and then “Connect” → follow the prompts

    Shortcut: Dial 9901

    Voicemail Menu

    From the voicemail menu, you can access and forward messages, record greetings, and set call forwarding.


    A few notes about the voicemail menu:

    1. When listening to a message, you’re only able to reply to voicemails left by internal callers.
    2. When sending messages to individuals, each user extension is delimited by a # sign.
    3. Forwarding calls to voicemail is the same as turning on the do not disturb feature.
    4. This forwards all calls to the current phone being used & requires confirmation.

    Additional Resources

    Ready for more tips and tricks to up your phone game? Check out more articles to supercharge your workflows.

    Related Articles:

    Have more questions? Reach out to Pilot Support at any time.

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