Learn how to connect various cables to your phone and set up your phone stand.
If your new phone will be on your desk, or another flat surface, you can choose from two stand heights. By connecting the stand at position A, your phone will lay flatter. In position B, your phone will be more upright.
Your handset has three displays: Main Menu, Calls, and Lines. To switch between them, press the home key .
Learn how to use the features and call functions of your Poly VVX 450.
Answer a call
Using your handset: Pick up the handset
Using a headset: Press
Using the speakerphone: Select “Answer” on display screen or
End a call
Active call: Place handset in the cradle, push or , or press the “End Call” soft keyHeld call: Highlight it on display screen → Select “Resume” → Press “End Call”
Call in-office contacts by extension only
Pick up the handset or press or → Enter extension → “Send”
Enter extension → Press “Dial” or pick up handset
Select “New call” on Lines Screen → Enter extension → “Send”
See recent calls
View placed, received, and missed calls on the display screen by going to “Directories” → “Recent Calls”
Multiple calls can be on hold and then resumed at any time.
To Hold: Press the "Hold" soft key orTo Resume: Highlight the call → Press the "Resume" soft key or
Transfer a call
Press and hold the "Transfer" soft key or → Choose “Blind” or “Consultative” → Enter a number or choose a contact
If blind: Call transfers immediately
If consultative: Press the “Transfer” soft key or after speaking to the contact
Shortcut: Dial *98[EXT] for 3-digit extensions only or *99[EXT] for 4-digit extensions
Shortcut: Dial 7[VOICEMAIL EXT] (transfer call to voicemail)
Forward a call
Select “Forward” on Incoming Calls Screen → Enter number → Press “Forward” again
Forward all incoming calls
Press “Forward” on Main Menu Screen → Select a line (if you have multiple) → Choose “Always,” “No Answer” (add number of rings), or “Busy” → Enter forwarding number → Press “Enable”
Shortcut: Dial *72[NUMBER] to set forwarding destination, then dial *40 to turn on
Disable call forwarding
Press “Forward” on Main Menu Screen → Select a line (if many) → Choose forwarding type → Disable
Shortcut: Dial *73
Turn on/off do not disturb
On the Main Menu Screen select “More”→ Press “DND”
Shortcut (on): Dial *78
Shortcut (off): Dial *79
Add new contact to directory
Select “Directories” → Choose “Contact Directory” → Press “Add” → Enter contact’s info → (optional) Add number from 1–99 in the Favorite Index field → “Save”
Press “Settings” → Choose “Basic” → “Preferences” → “Ring Type” (select one)
Understand how to set up and use your voicemail, and how to navigate the voicemail menu.
Set up your voicemail
Select “Messages” or dial 9901 → Enter PIN, followed by the # key→ Press 6 for Greetings Menu → Press 1 to record greeting and the # key to finish → Finally, press 1 to keep recording or 0 to keep original → Hang up when you’re done
Contact your office administrator or Pilot Support to turn on email notifications when you have a voicemail
Listen to your voicemails
Select “Messages” on the Main Menu Screen or → Choose “Message Center” and then “Connect” → follow the prompts
Shortcut: Dial 9901
From the voicemail menu, you can access and forward messages, record greetings, and set call forwarding.
VOICEMAIL MENU x9901
A few notes about the voicemail menu:
Pilot’s local support team is here for you.Contact Support