The Guide to Your Poly VVX 250
This guide walks you through what you need to know to get started with your new Poly VVX 250. Click around through the different tabs which include info on phone setup, phone features, display screens, using your phone, and voicemail.
Learn how to connect various cables to your phone and set up your phone stand.
1. Security Slot: Attach a universal security cable lock to fix your phone to a desktop
2. AC Power Connection: For power adapter, if Power over Ethernet (PoE) is unavailable
3. Ethernet Port: For wired internet connection and PoE
4. Ethernet Connection: Passthrough connectivity to your computer using this ethernet port
5. RJ-9 Port: Most standard, wired headsets will connect using this port
6. Handset Port: Your VVX 250 handset will connect to the receiver base
7. EHS Port: Electronic hookswitch headsets will connect here
If your new phone will be on your desk, or another flat surface, you can choose from two stand heights. By connecting the stand at position A, your phone will lay flatter. In position B, your phone will be more upright.
Follow the directions below to mount your phone to the wall.
1. Mount the stand to the wall using screws (and anchors if necessary).
2. Align phone with the stand and attach, pushing up to lock the phone into place.
Your handset has three displays: Main Menu, Calls, and Lines. To switch between them, press the home key .
Learn how to use the features and call functions of your Poly VVX 250.
Place a call
Pick up the handset or press or → Enter a number → “Send”
Enter a number → Press “Dial”→ or → Or pick up a handset
Press “Line” on Lines Screen → Enter a number → Select “Send”
Select “New Call” → Enter a number → “Send”
Answer a call
Using your handset: Pick up the handset
Using a headset: Press
Using the speakerphone: Select “Answer” on display screen or
End a call
Active call: Place handset in the cradle, push or , or press the “End Call” soft keyHeld call: Highlight it on display screen → Select “Resume” → Press “End Call”
Call in-office contacts by extension only
Pick up the handset or press or → Enter extension → “Send”
Enter extension → Press “Dial” or pick up handset
Select “New call” on Lines Screen → Enter extension → “Send”
See recent calls
View placed, received, and missed calls on the display screen by going to “Directories” → “Recent Calls”
Multiple calls can be on hold and then resumed at any time.
To Hold: Press the "Hold" soft key or
To Resume: Highlight the call → Press the "Resume" soft key or
Press and hold the "Transfer" soft key or
Forward a call
Select “Forward” on Incoming Calls Screen → Enter number → Press “Forward” again
Forward all incoming calls
Press “Forward” on Main Menu Screen → Select a line (if you have multiple) → Choose “Always,” “No Answer” (add number of rings), or “Busy” → Enter forwarding number → Press “Enable”
Shortcut: Dial *72[NUMBER] to set forwarding destination, then dial *40 to turn on
Disable call forwarding
Press “Forward” on Main Menu Screen → Select a line (if many) → Choose forwarding type → Disable
Shortcut: Dial *73
Turn on/off do not disturb
On the Main Menu Screen select “More”→ Press “DND”
Shortcut (on): Dial *78
Shortcut (off): Dial *79
Add new contact to directory
Select “Directories” → Choose “Contact Directory” → Press “Add” → Enter contact’s info → (optional) Add number from 1–99 in the Favorite Index field → “Save”
Press “Settings” → Choose “Basic” → “Preferences” → “Ring Type” (select one)
Understand how to set up and use your voicemail, and how to navigate the voicemail menu.
Set up your voicemail
Select “Messages” or dial 9901 → Enter PIN, followed by the # key→ Press 6 for Greetings Menu → Press 1 to record greeting and the # key to finish → Finally, press 1 to keep recording or 0 to keep original → Hang up when you’re done
Contact your office administrator or Pilot Support to turn on email notifications when you have a voicemail
Listen to your voicemails
Select “Messages” on the Main Menu Screen or → Choose “Message Center” and then “Connect” → follow the prompts
From the voicemail menu, you can access and forward messages, record greetings, and set call forwarding.
VOICEMAIL MENU x9901
A few notes about the voicemail menu:
Ready for more tips and tricks to up your phone game? Check out more articles to supercharge your workflows.
Have more questions? Reach out to Pilot Support at any time.
Pilot’s local support team is here for you.Contact Support