Introduction
Business phones have gotten smarter—which means you can do more with a keypad than ever before. This list of Pilot phone shortcuts gives you all the star codes you need to set up and maintain efficient business communications.
Print it out and stick it on your desk as a cheat sheet.
Star Code Shortcuts
| Star Code |
Description |
| *** |
Dynamically Park a Call |
| <Call Park Queue Number> |
Park a Call (Call parks must be in the 700-729 range) |
| *35<Extension Number> |
Extension Pickup - Answer a Call that is ringing at another extension |
| *36 |
Domain Pickup - Answer a Call that is ringing within the same domain |
| *37 |
Department Pickup - Answer a Call that is ringing within the same department |
| *40 |
Activate Call Forwarding |
| *41<Forwarding Number> |
Set Forward Busy Destination |
| *42<Forwarding Number> |
Set Forward No Answer Feature |
| *44 |
Pick up a call from another device on the same extension |
| *46 |
Hot Desking: Release Ownership of Device |
| *48<Destination Number> |
Ask caller to enter PIN before connecting call |
| *49<Destination Number> |
Ask caller to enter extension # before connecting call |
| *50<Extension Number> |
Auto Answer/Intercom (3 or 4 Digit Ext) |
| *55<Call Park Destination> |
Retrieve a call from a Call Park Queue (Call parks must be in the 700-729 range) |
| *67<Destination> |
Outbound Call to DID or Extension as Anonymous (One Time) |
| *69 |
Call Return |
| *72<Forwarding Number> |
Set Forward Destination |
| *73 |
DeActivate Forward |
| *74 |
Activate Night Mode (On Own User) |
| *75 |
Deactivate Night Mode (On Own User) |
| *77 |
Activate Reject Anonymous Calls |
| *78 |
Activate Do Not Disturb |
| *79 |
DeActivate Do Not Disturb |
| *80 |
Activate Call Recording |
| *81 |
DeActivate Call Recording |
| *87 |
Deactivate Reject Anonymous Calls |
| *88 |
Make Agent Available for a Queue (Online) |
| *89 |
Make Agent Unavailable for a Queue (Offline) |
| *90 |
Activate Forward Busy |
| *91 |
DeActivate Forward Busy |
| *92 |
Activate Forward No Answer |
| *93 |
DeActivate Forward No Answer |
| *98 |
Transfer to an Extension |
| *99 |
Transfer to Self |
Additional Shortcuts
|
Shortcuts |
Description |
| 7<Extension Number> |
Transfer a call directly to voicemail (3 or 4 digit extension) |
| 7[0-1][0-9] |
Transfer a call to a Call Park Queue in the 700-719 Range for Parking without Callback |
| 7[2-9][0-9] |
Transfer a call to a Call Park Queue in the 720-799 Range for Parking with Callback |
| 99<Extension Number> |
Auto Answer/Intercom (3 or 4 digit extension) |
| 099<Destination Number> |
Invoke the Account Code feature |
| 5000/9900 |
Unregistered Login to VMail (prompted for acct no and password) |
| 5001/9901 |
Registered Login to VMail (prompted for password only) |
| 5002/9902 |
Hot Desking Sign In |
| 9999 |
Hot Desk/Hoteling Deactivate |
Looking for a shortcut you don’t see here? Reach out to our Support Team for help.
