Phone shortcuts for Pilot Voice

    This guide contains shortcuts to help you personalize your phone system and streamline your use of common features offered with Pilot Voice.


    Business phones have gotten smarter—which means you can do more with a keypad than ever before. This list of Pilot phone shortcuts gives you all the star codes you need to set up and maintain efficient business communications. 

    Print it out and stick it on your desk as a cheat sheet.

    Star Code Shortcuts

    Star Code
    Dynamically Park a Call
    <Call Park Queue Number>
    Park a Call (Call parks must be in the 700-729 range)
    *35<Extension Number>
    Extension Pickup - Answer a Call that is ringing at another extension
    Domain Pickup - Answer a Call that is ringing within the same domain
    Department Pickup - Answer a Call that is ringing within the same department
    Activate Call Forwarding
    *41<Forwarding Number>
    Set Forward Busy Destination
    *42<Forwarding Number>
    Set Forward No Answer Feature
    Pick up a call from another device on the same extension
    Hot Desking: Release Ownership of Device
    *48<Destination Number>
    Ask caller to enter PIN before connecting call
    *49<Destination Number>
    Ask caller to enter extension # before connecting call
    *50<Extension Number>
    Auto Answer/Intercom (3 or 4 Digit Ext)
    *55<Call Park Destination>
    Retrieve a call from a Call Park Queue (Call parks must be in the 700-729 range)
    Outbound Call to DID or Extension as Anonymous (One Time)
    Call Return
    *72<Forwarding Number>
    Set Forward Destination
    DeActivate Forward
    Activate Night Mode (On Own User)
    Deactivate Night Mode (On Own User)
    Activate Reject Anonymous Calls
    Activate Do Not Disturb
    DeActivate Do Not Disturb
    Activate Call Recording
    DeActivate Call Recording
    Deactivate Reject Anonymous Calls
    Make Agent Available for a Queue (Online)
    Make Agent Unavailable for a Queue (Offline)
    Activate Forward Busy
    DeActivate Forward Busy
    Activate Forward No Answer
    DeActivate Forward No Answer
    Transfer to an Extension
    Transfer to Self

    Additional Shortcuts

    7<Extension Number>
    Transfer a call directly to voicemail (3 or 4 digit extension)
    Transfer a call to a Call Park Queue in the 700-719 Range for Parking without Callback
    Transfer a call to a Call Park Queue in the 720-799 Range for Parking with Callback
    99<Extension Number>
    Auto Answer/Intercom (3 or 4 digit extension)
    099<Destination Number>
    Invoke the Account Code feature
    Unregistered Login to VMail (prompted for acct no and password)
    Registered Login to VMail (prompted for password only)
    Hot Desking Sign In
    Hot Desk/Hoteling Deactivate

    Looking for a shortcut you don’t see here? Reach out to our Support Team  for help.

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